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Frequently Asked Questions
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I would like a copy of your latest catalogue? |
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Please click here to use our catalogue request form. |
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When can I place my order? |
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Orders can be placed 24hrs a day 7days a week online www.aston-james.co.uk |
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When will I receive my order? |
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All orders are processed Monday Friday 8.30am 5.00pm all orders received outside of this time will be processed on the following working day. |
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Who do I talk to if I have a query with my order? |
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Our customer service team can help you please call 01993 706900 or email customerservice@aston-james.co.uk |
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I wish to return an item? |
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We operate a no fuss returns policy on items returned within 21 days in saleable condition. Any item received faulty or unwanted needs to be reported within 3 working days. |
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Will I be charged for delivery? |
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In most cases we do not charge for delivery. Orders outside of Oxfordshire under £ 50.00 ex VAT will incur a £ 4.50 delivery charge. |
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I cant find the printer cartridge for my printer? |
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We can help you with this quickly and quote on all your cartridge requirements email sales@aston-james.co.uk or call 01993 706900. Alternatively you may want to take a quick look out our printer cartridge supplies wizard |
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I am looking at purchasing furniture, what help can I get? |
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Our furniture team can help you and assist with a free measure up/CAD drawing and samples. Call them now on 01993 706900 or email them at furniture@aston-james.co.uk |
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When can I visit the furniture showroom? |
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The showroom is open Monday Friday 9.00am 5.30pm |
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I would like to add some items to my online order template? |
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Please call our sales team on 01993 706900 to request this or simply send an email to sales@aston-james.co.uk and we will endeavour to have the items online within 24hrs. |
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I need some help with choosing a new Office Printer? |
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Please click here for all the latest machines and current prices and specification, we also have a trained team ready to take your call and offer advice please call 01993 893305 |
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Can you send me some information on your Business Gifts? |
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Our business gifts team are on hand to discuss your specific need and requirements. Once we have an idea of your requirements we can arrange samples and designs for your consideration. Email gifts@aston-james.co.uk or call 01993 893306 |
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Can you quote me on our workwear & PPE requirements? |
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Yes, absolutely we may need to visit you to see what you currently have. If you are looking at workwear & ppe for the first time and need some assistance please email workwear@aston-james.co.uk or call 01993 893306 |
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We would like to have a meeting with a sales representative? |
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We have our Sales Managers available between Mon Fri to arrange an appointment please email sales@aston-james.co.uk or call our team on 01993 706900 |
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What sort of product guarantee do I get with my order? |
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All items purchased come with a minimum of 1 years guarantee. For full details or manufacturer guarantees please refer to the manufacturers product details. |
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I want to sign up for your special offers and newsletter |
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Please click here |
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