Delivery Related Questions
Payment Related Questions
Setting up and Account Related Questions
- Login Details – you can manage your login and billing account name, email and passwords.
- Company Information – you can manage key business information and details.
- Manage Credit Card Details – editable if you have saved your card details previously
- Manage Address Book – you can manage multiple delivery addresses
VAT Related Questions
Making a Return Related Questions
To return an item, you will need to contact us within 14 days of receiving the item. Due to health and safety reasons we are unable to offer refunds on food or drink items including biscuits, coffee and water.
Unfortunately, we are unable to offer exchanges for items. If you would like to exchange your item for an alternative, please return the unwanted goods to us for processing and place a new order for the alternative items.
Broken or damaged items need to be reported to us within 48 hours of receiving them. Some suppliers do not accept returns however you will be notified of any items that cannot be cancelled or returned when purchasing.