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Delivery Related Questions

When can I expect delivery?
Most of our products are available for next business day delivery from when your order is placed (excluding public holidays), provided it is in stock. You will receive an order confirmation from our Customer Services Team. Furniture delivery times will vary by supplier but will be confirmed when the order is placed.
How much does delivery cost?
Delivery within Oxfordshire is free with no minimum order. For orders under £50 (ex VAT), you will be charged an additional £5.50 for delivery outside of Oxfordshire.
Is there a cut-off time for next day delivery?
Yes, orders need to be placed by 5pm for next day delivery.
Do you deliver outside the UK?
We currently deliver to the UK mainland and Northern Ireland. Unfortunately, we are unable to deliver to the Scottish Islands, the Isle of Man or the Channel Islands.
What time/day will my order be delivered?
Products will be delivered by one of our delivery drivers Monday to Friday, between 9:00 am and 5:30pm.
Can my order be delivered on the same day (as I ordered it)?
If the item is in stock and you are based within Oxfordshire please contact our Customer Services Team on 01993 706900 to see if it is possible.
Who will deliver my parcels?
Within Oxfordshire, delivery is made by one of our delivery drivers. Outside of Oxfordshire, delivery is made by a courier.
Can I choose the delivery date?
Yes, Monday to Friday. Please contact our Customer Services Team on 01993 706900 to arrange a delivery date to suit.
Can I schedule the delivery time?
Although this cannot be guaranteed, we will do our best to help. Please contact our Customer Services Team on 01993 706900.
I am missing a parcel or the whole delivery, what should I do?
Please contact our Customer Services Team n 01993 706900.
When will I receive items that are out of stock?
We will keep you updated with information about any items ordered that are out of stock.
What happens if I’m not there when my items are delivered?
If you are absent or unable to sign for your delivery, other people in your office can also accept and sign for your delivery on your behalf. If there is no one available to accept your delivery our driver will attempt to deliver your order the following day. We will attempt delivery on three occasions and if the delivery is not completed the order will be returned to us.
Can I change my delivery address?
Yes, you can either change your delivery address on your online account or contact our Customer Services Team on 01993 706900.
Can I cancel an existing order?
If you have an account with us, it is possible to cancel your order before it is despatched. If you have paid via the website, please follow our Returns Policy.

Payment Related Questions

What payment methods do you accept?
If you have an approved Credit Account, all items are to be paid within 30 days by BACS or cheque. You can also pay by PayPal.
How can I apply for a credit account?
It will take just a few minutes to complete the application for an account. You will receive quick and easy approval, with all decisions made within two business hours. Please contact us to set up an account 01993 706900.
Can I increase my credit limit?
Please contact our customer services team 01993 706900 if you would like to increase your credit limit.
Are my online payments secure?
If you are purchasing via the website and do not have an account with us, payments are taken securely using Paypal.
How do I make a payment to my business credit account?
Please pay your business credit account balance by either BACS or cheque payment. If you would like our bank details please contact our accounts department on 01993 706900.

Setting up and Account Related Questions

Do I need to set up an account to buy an item?
No, you can checkout as a guest on our online store.
How do I register for a new account?
To register please follow this link
I have an account with Aston and James, do I need to register again on the new webstore?
No, you can request your account details by contacting our Customer Services Team on 01993 706900.
How can I edit My Account Information?
It’s easy to edit account information. Please login to My Account where all of your information is stored, you will be able to edit the following account information:
  • Login Details – you can manage your login and billing account name, email and passwords.
  • Company Information – you can manage key business information and details.
  • Manage Credit Card Details – editable if you have saved your card details previously
  • Manage Address Book – you can manage multiple delivery addresses
Is my information saved securely?
We are committed to keeping your personal information secure. When registering you will be able to choose your own password so that no one else is able to see your details. We also abide by the UK and EU Rules on Data Protection and will not sell, trade or rent your information to a third party. Please see our Privacy Policy for further information.
I have forgotten my password, what do I do?
If you have forgotten your password, go to the Password Reminder page to have it reset. You will need to enter the email address you used to initially register as a customer. An email will then be sent to that address to confirm the request to change your password. If you are unable to remember your email address you used to register, please call our Customer Services Team on 01993 706900.
How do I change my address?
Addresses can be updated from the My Account section of the website.

VAT Related Questions

How can I receive a VAT invoice?
Invoices will be emailed to your registered email address either weekly or monthly depending on your choice.
Can you change the address on my invoice?
We are unable to amend the details on an invoice for an order that has already been dispatched.

Making a Return Related Questions

Can I exchange a product?
Unfortunately, we are unable to offer exchanges for products. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order. Please see below for our Returns Policy.
What is your returns policy?
We will refund an item or order if you are not completely satisfied with it provided it is returned to us in its original, unopened packaging with all the accessories and instructions.
To return an item, you will need to contact us within 14 days of receiving the item. Due to health and safety reasons we are unable to offer refunds on food or drink items including biscuits, coffee and water.
Unfortunately, we are unable to offer exchanges for items. If you would like to exchange your item for an alternative, please return the unwanted goods to us for processing and place a new order for the alternative items.
Broken or damaged items need to be reported to us within 48 hours of receiving them. Some suppliers do not accept returns however you will be notified of any items that cannot be cancelled or returned when purchasing.
Will collections happen at the same time as delivery?
Yes, but you will require a collection note. You can contact Customer Services who will provide you with one.
How long will my refund take?
Your refund or credit note will be issued within 14 days from the initial request to return your item. If you have not received your refund after 14 days please contact our Customer Service Team on 01993 706900

Quotations and Pricing Related Questions

Can I send you a list of products we purchase most often to get your best price?
Please refer to our Price Match Policy for details
I’ve found an item cheaper elsewhere, what can I do?
Please refer to our Price Match Policy for details

General Questions

What are your opening hours?
We are open Monday to Friday 8.30am to 5.30pm
Do you recycle used printer cartridges?
Yes we do, please complete our enquiry form here if you would like to sign up to this free service
What other services do you offer?
Please see our homepage for more details
How can I subscribe/unsubscribe to your newsletter?
You can subscribe to our newsletter from our homepage. If you no longer wish to receive emails you can unsubscribe by managing your preferences at the end of the email.